Questions and answers

To file a claim, you must fill out your insurance claim form.

Complete your claim online at mysafety.dk/report-damage/

It can take up to 3 business days to process your case. During the summer, we have slightly longer processing times than usual.

At Mysafety, we want you as a customer to be completely satisfied with both our service and our products.

You can contact us with a complaint if you are not satisfied with the decision. If you have new information or documents that affect the decision, you can send them along with your complaint. Have your customer or CPR number ready so you can get faster service.

Contact our customer service 

The easiest way is to start by contacting our customer service, and we will try to resolve your case together. 

Phone: +46 (0)8-676 64 92 Weekdays 9:00 a.m.–5:00 p.m.
Letter: Mysafety AB, Box 45110, 104 30 Stockholm 

Contact our complaints officer 

If you are still not satisfied after contacting customer service, you can contact our complaints officer via email: klagomalsansvarig@mysafety.se. 

Further appeal options

The Insurance Complaints Board
18 Østergade, 4 ADENTA
Copenhagen K
Denmark
www.ankeforsikring.dk
Phone: +45 41 91 90 00
Email: info@ankeforsikring.dk

You can also take your case to court. The nearest district court can provide information on how to proceed with the case.

When you submit a claim, you will receive a confirmation by email. After that, it takes up to 3 business days for us to process your review.

You can at any time add attachments and more information to your claim. You can send an email to skader@mysafety.dk or send it by mail to: Mysafety AB, Box 45110, 104 30 Stockholm, Sweden

If an accident occurs that is covered by your Mysafety insurance, you must report the claim to us as soon as possible. Report a claim directly on our website mysafety.dk/report-damage/.

Mysafety AB is an insurance intermediary and is supervised by Finansinspektionen in Sweden. This means that Finansinspektionen supervises that Mysafety and its insurance intermediaries meet all legal requirements for insurance intermediation. If you want to check a specific intermediary, you must contact the Danish Financial Supervisory Authority at +45 (0) 8-408 980 00.

Read more about Mysafety's authorization as an insurance intermediary.